Edit tickets efficiently
You can work with tickets in the same way as with e-mails: reply, forward, etc.. In contrast to conventional mails, however, tickets are much more intelligent. They contain much more information:
You will receive an overview with all important information as a preview card with each ticket.
Keeping the overview
Department heads get a complete overview of how many tickets are currently open, in progress or completed. This allows them to intervene quickly if necessary. But it also helps each individual team member to keep things in order:
- Which open tickets are pending today?
- Which tickets need to be completed by the end of the week?
- How many tickets am I currently responsible for?
Internal communication on a ticket and customer responses are automatically assigned to the original ticket. In this way, you ensure that all ticket processes are documented in one place.
The ticket software also helps you to process requests. You can even map complete workflows. To do this, you define individual statuses, e.g. “Open”, “In progress” and “Completed”.
All authorised employees have the possibility to adjust the ticket status, depending on which phase of the workflow the ticket is currently in. However, any other workflows are also possible in order to map special processes, e.g. for applications, quotation requests, error messages and much more.
You can store any number of automatic responses in the ticket software. Individual text modules can also be integrated and inserted with a short command. This allows you to communicate quickly and efficiently with your customers.