Ideal addition for your ticket system
A ticket system is the ideal solution for your support or helpdesk. You can collect, channel and efficiently process incoming customer requests. The ticket system automatically assigns an ID to each incoming request, which is used for all processes related to the request. This is a simple way to collect all internal and external communication about a customer concern in one place. Via the ticket, you quickly get an overview of …
- what the issue is,
- which employee is currently dealing with it
- and the status of the ticket.
Sometimes, however, customers do not contact the company’s e-mail address, but your personal e-mail address. In this case, the customer’s concern does not end up in the ticket system, but in your personal mailbox. Of course, you can continue working with it from there, but handling support requests in mail clients like Microsoft Outlook is cumbersome.
You quickly lose track of which mails or tasks are currently pending and by when they have to be completed. This is where conventional mail programs reach their limits. A better solution would be one that allows you to transfer personal messages quickly and easily into your ticket system.