Why substitution rules?
Substitution rules help to keep the business running when individual employees get sick or go on vacation. However, many companies do not have clear substitution rules. Employees then either take care of the tasks that have been left behind when they return, or the work is divided up among colleagues as it suits them. What may work in some cases can also cause some problems.
Often work is left undone during the absence because no one feels responsible or there was simply no time to take care of it. Important mails are not answered because the appropriate contact person is out of the office. Without automatic forwarding or a ticket system, the message then disappears for a long time in the personal mailbox. If the substitute is not sufficiently informed, mistakes are more likely to happen. Responsibilities are not clear or processes are unknown. This leads to more coordination effort and increases the error rate.